About Fujitsu Global Delivery Unit
Farming Workshop – Philippines
Clean Up Activity – Portugal
Powering Digital Transformation and Sustainable Growth for Our Customers
The Fujitsu Global Delivery Unit (GDU) is a global network of over 19,5001 technology experts, driven by a clear purpose: to empower our customers to achieve their business goals through innovative solutions and sustainable practices. We are more than just a global team; we are a globally integrated force, constantly striving to maximize agility, efficiency, and customer-centricity, fueling continuous growth and expanding our impact.
Our strength is rooted in our diverse and inclusive workforce, spanning continents and providing support in nearly 35 languages. This diverse blend of backgrounds and experiences fosters a dynamic environment where innovation flourishes. We are committed to ensuring every team member feels valued, empowered, and connected as part of our “One Global Delivery Team.”
Delivering Global Value with Cutting-Edge Technology
GDU delivers strategic value through a customer-aligned Service Line Model, structured around three core lines of service:
- Applications: Accelerating innovation and modernization with expertise in Applications Development & Management Services, SAP, ServiceNow, and Cloud-Native Applications.
- Hybrid IT & Digital Workplace: Enabling secure and agile digital transformations by managing hybrid IT environments and empowering modern digital workplaces. This includes Cloud and Intelligent Infrastructure Management, Digital Workplace and Digital Transformation, Network and Enterprise Cybersecurity, and Program and Project Management Services.
- Service Operations: Ensuring seamless and resilient IT service delivery through Customer Service Management, Service Desk Services, and Operational Service Management.
This focused model allows us to deliver tailored solutions that address our customers’ specific challenges and opportunities. We leverage cutting-edge technologies like Artificial Intelligence (AI), Robotic Process Automation, Advanced Data Analytics, Augmented Reality / Virtual Reality, Biometrics, Blockchain, and Internet of Things (IoT), with a strategic emphasis on integrating AI to amplify our capabilities and drive superior customer outcomes.
A Globally Connected Ecosystem, Fortified by Strategic Collaboration with Japan
We serve customers in over 180 countries, with a strategic presence in 7 key locations worldwide: China, Costa Rica, India, Malaysia, Philippines, Poland, and Portugal. Our dedicated teams provide localized support, drawing upon our global expertise and resources to deliver impactful solutions. We are further enhancing our global capabilities through strategic collaboration with Japan, seamlessly integrating the Japan Delivery business into our Service Line Model. This integration encourages knowledge sharing, optimizes resource allocation, and ensures we deliver unmatched value to our global customer base.
A Commitment to Continuous Innovation and Customer Success
We are committed to continuous innovation, customer success, and sustainable practices. This empowers us to deliver competitive and transformative services that enable our customers to thrive in the digital age. We are also leveraging advanced tools like Decidalo to optimize workforce and demand management, ensuring we have the right expertise in place to meet the evolving needs of our customers.
We achieve this through:
- Seamlessly supporting all Fujitsu regions, countries, and customers with our streamlined and customer-aligned Service Line Model.
- Delivering high-quality, competitive, and continuously improving global capabilities.
- Empowering local teams with a global mindset and a globally integrated approach.
- Driving innovation and setting new standards in global services, and collaborating closely with our customer teams to accelerate growth and co-create the future.
We are more than just a technology provider. We are a trusted global partner for organizations seeking to transform and thrive in the digital age. Our globally consistent portfolio, diverse talent pool, and unwavering commitment to customer-centricity make us a reliable choice for businesses seeking to achieve their full potential. We are committed to working alongside our customers to build a more sustainable and prosperous future, believing that by collaborating, we can create a better world for everyone.
1 As of May 2025
Fujitsu Purpose
Planting Trees with Family – Poland
Hydroponics Garden, Urban Farmers – Philippines
To achieve outcomes that contribute to society, Fujitsu has set targets for FY2030 for three materiality themes – Planet, Prosperity, and People – from the perspective of their impacts on our external stakeholders. This includes customers, society, and the environment.
Impact indicators have been set for Fujitsu Group, covering Fujitsu Global Delivery Unit as well as other Fujitsu legal entities across the world. These impact indicators are:
- Planet: using our technology solutions to help customers reduce their footprint, reducing total global GHG emissions by approximately 0.3% by FY2030
- Prosperity: helping to provide digital accessibility to more than 150 million people by FY2030
- People: contributing to the provision of ICT skills and training for at least 12 million people by FY2030
This Report is organised around these 3 materiality areas, while also being aligned to the United Nations Sustainable Development Goals (SDGs). You’ll see the SDGs highlighted in each story on this website.
View our previous report – PDF (8mb)
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People
At Fujitsu, we’re powering a sustainable future through the passion and purpose of our people. In 2024 alone, 12,000 volunteers positively impacted 28,000 lives, turning bold ideas into action and long-term impact.
With well-being, diversity, and grassroots innovation at our core, we’re not just imagining a better world – we are building it. Together, we lead with purpose, creating real change where it matters most.
