How We Create Value: Three Lines, One Vision

• Rather than scattering our expertise thin, GDU focuses its capabilities into three interconnected service lines, each built to solve a distinct piece of the digital puzzle:
• Applications: We build, modernize, and future-proof the software that runs your business. From custom application development and management to deep SAP and ServiceNow expertise, and cloud-native engineering, this is where legacy systems become launchpads.
• Hybrid IT & Digital Workplace: Modern business runs on hybrid environments and empowered employees. Here, we manage complex infrastructure, secure networks, and enterprise cybersecurity, while also reimagining the digital workplace and steering large-scale transformation and program management.
• Service Operations: Great technology means nothing without great service behind it. This line keeps the lights on and the experience smooth, covering customer service management, service desk operations, and end-to-end operational oversight.
• Layered across all three is a relentless focus on emerging technologies, including artificial intelligence, robotic process automation, advanced analytics, AR/VR, biometrics, blockchain, and IoT. AI in particular isn’t an add-on for us; it’s becoming the thread woven through everything we build, sharpening our precision and multiplying the value we hand back to customers.

A Footprint Built for Global Reach, Grounded in Local Expertise

GDU serves customers across more than 180 countries, but our strength comes from staying close to the ground. We operate from seven strategic hubs — China, Costa Rica, India, Malaysia, the Philippines, Poland, and Portugal — each staffed by teams who understand their regions deeply while drawing on the full weight of our global knowledge base.

We’ve also deepened our partnership with Japan, folding the Japan Delivery business directly into our Service Line Model. The payoff is real: faster knowledge exchange, smarter allocation of resources, and a more consistent, higher-value experience for customers everywhere — whether they’re working with us from Warsaw or Manila.

A Commitment to Continuous Innovation and Customer Success

Standing still isn’t an option in this industry, and it’s not in our DNA either. We back our ambition with smart tools — platforms like Decidalo help us fine-tune workforce planning and demand forecasting, so the right skills land in the right place at the right moment.

Here’s how that commitment shows up in practice:

Co-created growth: we work shoulder-to-shoulder with customer teams, treating their goals as shared goals and their growth as our benchmark for success.

Fujitsu Purpose

To achieve outcomes that contribute to society, Fujitsu has set targets for FY2030 for three materiality themes – Planet, Prosperity, and People – from the perspective of their impacts on our external stakeholders. This includes customers, society, and the environment.

Impact indicators have been set for Fujitsu Group, covering Fujitsu Global Delivery Unit as well as other Fujitsu legal entities across the world. These impact indicators are:

Planet: using our technology solutions to help customers reduce their carbon footprint, reducing total global GHG emissions by approximately 0.3% by FY2030

Prosperity: helping to provide digital accessibility to more than 150 million people by FY2030

People: empowering people and communities through wellbeing, inclusion, skills development, and social impact initiatives.

This Report is organised around these 3 materiality areas, while also being aligned to the United Nations Sustainable Development Goals (SDGs). You’ll see the SDGs highlighted in each story on this website.